A robot is offline or not working
Fleet shows every robot's status and version. A paired device reports every 15 seconds and counts as offline after a minute without a report: check its power and Wi-Fi. You can pause a robot from Fleet so guests see it's back soon.
Steps
- Open Fleet and find the robot
- If it's offline, check power and Wi-Fi at the client
- Pause it while you fix it; Resume when it's back
In the app: Open Fleet. Open Esos