Help center
How can we help?
Plain answers for building, selling and running robots with Esos.
Building on Esos? Ask Esos in the app: it knows your robots and your business.
Guides
- What is EsosEsos is where anyone builds and sells physical AI products. It takes you from an idea to a product people can buy: describe it, Esos designs it and tests it live in 3D, a trusted US maker builds it, you sell it under your brand and run it from one place. Robots for businesses come first; home and small devices are next.
- Build your first robotDescribe the robot on Agent in your own words. Esos answers with a robot plan; press Build it and the robot opens in the Studio, where it runs 7 test conversations.
- Price your robotEach robot has one price: a setup price and a monthly price, set in Pricing. Your store, checkout, proposals and Overview all read it. Pricing shows what you keep and when a robot pays for itself.
- Publish a landing pagePages are your landing pages. Your main page is your store; add more for other audiences or languages. Ask Esos in the editor to improve the headline or translate it, then Publish.
- Sign a clientClients is your pipeline from lead to live robot. Add a client, send a proposal with your prices, then send the onboarding link so they fill in their menu and hours.
- Activate a robot at a clientA robot goes live when you activate it at a client whose details are complete, on a published version. Activation is $99 once per robot; then $49 a month while it's live.
- Get it madeEach product's Build page has Get it made: choose your first batch and share the Build Pack with makers (with an NDA if you like). Esos asks US makers for quotes and checks the first unit; quotes usually arrive in 2 to 4 business days. You agree price and terms directly with the maker, and Esos adds no fee to your orders. Delivered units arrive in Fleet, paired to your account.
- Use your own domainEvery page has a free address. To use a domain you own, open Pages, press Domain on the page, type the domain and add the records Esos shows at your registrar (GoDaddy, Namecheap, Cloudflare or Squarespace). Esos checks every minute: Waiting for DNS, Verified, Securing, Live. Your own domain is on Growth and Scale.
- Use a tablet as the robotA tablet on a stand at the counter can be the robot for a pilot: it talks to guests, sends orders to the staff screen and keeps itself awake. Pair it once in Fleet; it reconnects by itself after Wi-Fi drops, and it answers offline (orders wait) until the connection is back.
- What can I build?Start from a template or describe your own idea. Robots for businesses and counter devices are Ready: design, test, get them made and sell them. Home devices and small devices (a ring, a pendant, a key finder) are Manufacturing later: design and test them now, and we tell you when makers can build them.
- A robot is offline or not workingFleet shows every robot's status and version. A paired device reports every 15 seconds and counts as offline after a minute without a report: check its power and Wi-Fi. You can pause a robot from Fleet so guests see it's back soon.
- Update robots to a new versionRobots only run published versions. Publish in the Studio, then in Fleet update one robot first, check it, and update the rest. Roll back puts each robot back on its previous version.
- Get paidClients subscribe on your store and pay you directly through Stripe; Esos takes no share. You pay your plan, $99 per activation and $49 a month per live robot. Payments shows what each client pays and every store payment.
- Change the robot's voice or languagesIn the Studio, the Voice tab picks the robot's voice (ElevenLabs when it's on) and its languages. Guests are answered in the language they speak.
- Invite your teamSettings has Team: send an invite link; new people join your workspace automatically when they open it.
Short videos
Each under 20 seconds. Turn on captions with the CC button.
Questions
What can I build?
Robots for businesses today: café, hotel, shop, clinic, museum and office robots, a counter kiosk and a security sentry. AI devices, home devices and small devices like a ring or a pendant can be designed and tested now and made later.
Who manufactures it, and where?
Trusted makers in the USA. During early access Esos finds and checks them for you, then you work with the maker directly.
Do I need hardware or coding skills?
No. You describe the product in plain words and change it by asking. Esos prepares the parts list, 3D files and assembly guide for the maker.
Who owns the design?
You do. Share the Build Pack with makers under an NDA, and turn a link off any time.
How much does manufacturing cost?
Each maker quotes your order. You agree the price and terms directly with them, and Esos adds no fee to your orders.
What does Esos cost?
A monthly plan (Starter, Growth or Scale), plus $99 once per robot you activate and $49 a month per robot while it's live. Esos takes no percentage of what your clients pay you; its fees come out of those payments. The Pricing page has the details.
How do my clients pay?
On your own store: a setup price and a monthly price (or a yearly one), by card through Stripe, straight to your bank. You can also invoice them yourself.
Is the robot an AI that can say anything?
No. It follows your robot's settings: its menu, prices and safety rules. It says it's an automated assistant, hands over to staff when it can't help, and never invents items or prices.
What if a robot goes offline?
Fleet shows it, Needs attention lists it, and you get an email if you want one. A robot keeps talking to guests without the internet and catches up when it's back.
Can I use my own domain?
Yes, on Growth and Scale. Every page also has a free address.
Keyboard shortcuts in the app
- Show this list ?
- Go to Agent ga
- Go to Products gr
- Go to Overview gd
- Go to Pricing gp
- Go to Pages gl
- Go to Clients gc
- Go to Fleet gf
- Go to Payments gm
- Go to Settings gs
Contact support
System status →A person reads every message and answers within one business day.