Use a tablet as the robot
A tablet on a stand at the counter can be the robot for a pilot: it talks to guests, sends orders to the staff screen and keeps itself awake. Pair it once in Fleet; it reconnects by itself after Wi-Fi drops, and it answers offline (orders wait) until the connection is back.
Steps
- In Fleet, add a robot unit of the kind Tablet and activate it at the client (or use Add a device on the client's page)
- On the tablet, open the pairing page in Chrome (Android) or Safari (iPad), type the code shown in Fleet, and allow the microphone when asked
- Full screen: on an iPad, Settings › Accessibility › Guided Access on, open the robot, triple-click the top button and Start. On Android, Settings › Security › App pinning (Screen pinning) on, open Chrome full screen, then Overview › the app's icon › Pin
- Keep it awake and charging: plug it in, set Auto-Lock (iPad) or Screen timeout (Android) to Never; the robot also keeps the screen on while it's open
- Turn the volume to about 70 % and test a full order at the counter's noise level; the microphone works best facing guests, 40 to 60 cm away
- Pair the staff screen on a second phone or tablet: the client's page in Clients › Pilot › Staff screen shows a QR. New orders ring there
- Put up the sign (Clients › Pilot › Print the sign) so guests know it's an automated assistant
In the app: Fleet. Open Esos